We are therefore very well aware that in order to be able to provide high-quality services to modern call centres, our operational and business strategy must go hand in hand with the technology strategy. That’s why we use for our telephone services the first-class Avaya and Daktela PBXs, which are the industry leader and are exceptional in terms of robustness and flexibility, enabling us to offer customers reliable services tailored to their specific needs.
The systems used provide a documented API that allows implementation of own application logic, either directly above the layer of the telephone service or over any higher business logic layer.
All of our systems, as well as data, are run in a virtualized environment with redundant operation of individual components and on-line migration of virtual machines, so in the event of a critical failure we are able to ensure a minimal delay of minutes to seconds while we re-establish our systems, geo- redundantly.
We are able to deliver reports to our customers based directly on specific requirements, thanks to the implementation of the modern GoodData visualization tool. By linking this app with our unique processes and tools, we can deliver reports in the required formats practically at any time interval, and with data that the customer requests based on his specific requirements.
Application logic providing business functionality requires adequate support for the operating layer. Therefore, in localities, we use redundant connectivity with different inputs at the last mile level according to specific requirements, and we require very strict high-quality requirements from providers. In addition, individual localities are interconnected, ensuring their interoperability and substitutability.
Díky dlouholetým zkušenostem se službami v oblasti BPO a s multikanálovou komunikací dokážeme skloubit tradiční i moderní způsoby komunikace tak, abychom našim zákazníkům vždy poskytli profesionální služby externího kontaktního centra.
