Our services

„The best way to predict the future is to invent it.“
A. Kay

Business Process Outsourcing (BPO)

BPO (Business Process Outsourcing) is a concept of using services provided by external suppliers to achieve the overall increase of the company’s flexibility and consequently of its profits. Within the BPO concept, our company focuses mostly on processes in the field of comprehensive customer care and acquisition of business opportunities.
Conectart is one of the fastest growing domestic operators in the field of Business Process Outsourcing (BPO). We offer a complete portfolio of an external contact centre (external call centre) services to our clients.

Thanks to many years of experience with BPO services and multi-channel communication, we are able to combine traditional and modern ways of communication so as to provide our customers with services of a professional external centre.

The main advantage of BPO is the way in which this comprehensive service helps to increase the flexibility of your company:

  • Lower costs than in the case of operation of your own contact centre.
  • It allows you to focus on the company’s key competences.
  • It increases the speed of company processes.
  • It maintains growth of the company’s business goals while eliminating standard business obstacles.
  • It ensures direct quality control and possibility to adjust parameters at any time during the process.

How will the share of time earmarked for the individual activities in the organization change after switch to BPO:

 
 

Transforms How You Spend Time

Díky dlouholetým zkušenostem se službami v oblasti BPO a s multikanálovou komunikací dokážeme skloubit tradiční i moderní způsoby komunikace tak, abychom našim zákazníkům vždy poskytli profesionální služby externího kontaktního centra.

Patří sem převážně procesy v oblasti: